Returns, Refunds & Cancellation Policy

Returns, Refunds & Cancellation Policy

Returns, Refunds, and Cancellation Policies for Customers

  1. Cancellation Policy
    • Cancellation Window:
      Customers are entitled to cancel their order within five (5) minutes of the order being placed or prior to the UCV delivery agent arriving at the vendor's location to collect the product, whichever occurs first. Once this period has elapsed, cancellations will not be accepted.
    • Procudure for Cancellation:
      To initiate a cancellation within the specified time frame, customers must promptly contact UCV customer support via the app. UCV will process the cancellation request contingent upon the order status and notify the customer of the outcome.
    • Cancellation Window:
      In cases where a cancellation request is successfully processed, the full purchase amount will be refunded to the original payment method. Refunds will be processed within seven (7) business days; however, UCV is not liable for delays caused by financial institutions or payment gateways
  2. Return Policy
    • No Return Policy:
      Due to the nature of the products offered through UCV, returns are not accepted. Customers are strongly encouraged to carefully review product details and confirm their orders before finalizing the purchase.
    • Expectations:
      Returns may be considered only in instances where the product is delivered in a defective or damaged condition or does not match the description provided. Such claims must be reported to UCV within 24 hours of delivery. UCV reserves the right to investigate the claim and determine its validity at its sole discretion.
  3. Refund Policy
    • Eligibility for Refunds:
      Refunds will be granted under the following circumstances:
      • The order was successfully canceled within the permissible window.
      • The product delivered was verified as defective, damaged, or significantly different from what was described, subject to UCV’s approval.
    • Refund Process:
      Once approved, refunds will be issued to the original payment method within seven (7) business days. UCV disclaims responsibility for any delays caused by third-party payment processors.
    • Non-Refundable Items:
      All sales are final, and no refunds will be provided for products that do not meet the specific conditions outlined above.

Returns, Refunds, and Cancellation Policies for Vendors

  1. Vendor Agreement
    • Binding Agreement:
      By registering on the UCV platform and completing the KYC process, vendors agree to adhere to UCV's policies concerning cancellations, refunds, and returns. These policies are non-negotiable and form an integral part of the vendor's service agreement with UCV.
  2. Order Cancellations
    • Customer-Initiated Cancellations:
      Vendors acknowledge that customers are permitted to cancel orders within the first five (5) minutes of placement or before the UCV delivery agent arrives at the vendor's location. UCV will promptly notify vendors of any such cancellations. Vendors must immediately cease fulfillment activities upon receiving a cancellation notice.
    • Vendor-Initiated Cancellations:
      Vendors may initiate cancellations only under exceptional circumstances, such as product unavailability or force majeure. Vendors are required to notify UCV immediately in such cases. UCV reserves the right to approve or deny these requests at its sole discretion.
  3. Refund to Customers
    • Refund Processing:
      UCV is solely responsible for processing all customer refunds in accordance with its policies. Vendors are required to cooperate fully with UCV in resolving any disputes related to order cancellations, product defects, or discrepancies.
  4. Product Returns
    • Non-Returnable Policy: UCV enforces a strict no-returns policy for customers. However, vendors are required to ensure that all products listed on the platform are accurately described, of high quality, and free from defects. In exceptional cases where returns are accepted, UCV will coordinate directly with the vendor.
    • Liability to Defective Products: If a product is deemed defective or significantly different from its description, the vendor may be required to reimburse UCV for any refunds issued to the customer. UCV reserves the right to deduct such amounts from future payments to the vendor.
  5. Dispute Resolution
    • Arbitration Agreement:
      Any disputes arising between UCV and vendors concerning cancellations, refunds, or returns shall be resolved through binding arbitration, governed by the laws of the jurisdiction in which UCV operates. Vendors consent to the exclusive jurisdiction of the arbitration process as determined by UCV.